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Assignment - Case Study

Required:

  1. Read the case study below.
  2. One way to make communication more effective is to choose the appropriate kind of communication in difficult situations.  How could Geneva best respond to the two girls who jumped in front of her? 
  3. Can you think of circumstances where passive communication may be in your best interest, even though your needs may not be met?

Case Study
One way to make communication more effective is to choose the appropriate kind of communication in difficult situations.  Read the following scenario.

Geneva has been standing in line for over two hours to buy a concert ticket.  The rule is, one person, one ticket.  Her feet are killing her and she knows she is in trouble with her mom, who expected her home by now.  But there are only five people left in front of her and she is sure she will get a ticket.

Out of nowhere, two girls from school walk up, make a big deal about meeting up with their friend who just happens to be standing in front of Geneva, and take places in line in front of her.


Using the Assignment - Case Study link on the main page of this section of the course to upload your assignment to your teacher for grading.

Your case study will be marked using the rubric below.


 

Identification of main problem(s) /issue(s)

 

Identifies and demonstrates a sophisticated understanding of the three communication styles

4 points

 

Identifies and demonstrates an accomplished understanding of the three communication styles

3 points

 

Identifies and demonstrates a satisfactory understanding of the three communication styles

2 points

 

Does not clearly identify an understanding of the three different styles.

1 points

 

Does not identify issue(s)/

problem(s)

0 point

 

Analysis and Evaluation of Issue(s)/Problem(s)

 

 

Presents an insightful and thorough analysis of the study.

4 points

 

Presents a thorough analysis of the case study.

3 points

 

Presents a satisfactory analysis of the case study.

2 points

 

Presents a superficial or incomplete analysis of the case study. 1 point

 

No analysis or evaluation provided.

0 point

 

Recommendation of Effective Solution(s)/Strategies

 

 

Provides a clear response for each three types of communication.

4 points

 

Provides a limited response for each of the three types of communication.

3 points

 

Provides hasty response to each of the three types of communication.

2 points

 

Little or no response.

 1 point

 

No response.

0 point

 

Grammar, Spelling and Mechanics

 

 

Free of errors.

4 points

 

Occasional grammar, spelling and/or mechanical errors.

3 points

 

4-6 errors in grammar, spelling and/or mechanics.

2 points

 

More than 6 errors in grammar, spelling, and/or mechanics.

1 point

 

Unacceptable

0 point

 



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