1.3 Communication Skills

Why are communication skills important and how are they developed?

Communication Skill

What we have here is a failure to communicate

We need to be able to be able to understand others, and help them understand us, so that we can get along.  Both verbal and nonverbal forms of communication, as well as active listening, are essential to mutual understanding.  Verbal communication includes the words we choose to convey our message.  Nonverbal communication includes tone of voice, body posture or body language, and facial expression.